Disconnected Printers

The status of a printer is shown as Disconnected in the Printers panel when a connection cannot be established with RICOH Cloud Connector or the RICOH Printer Connector component.

When the printer status message says that RICOH TotalFlow Producer cannot connect to RICOH Cloud Connector, first make sure that these requirements are met:

  • The computer where RICOH Cloud Connector is installed is turned on and connected to the network.
  • The RICOH Cloud Connector instance is registered to your account.
If the problem persists, try one of these possible solutions:
  • Restart the RICOH Cloud Connector service. For information on restarting services, see the documentation for your operating system.
  • If the service does not restart successfully, restart the computer where RICOH Cloud Connector is installed.

When the printer status message says that RICOH TotalFlow Producer cannot connect to RICOH Printer Connector, try one of these possible solutions:

  • Restart the RICOH Printer Connector service. For information on restarting services, see the documentation for your operating system.
  • If the service does not restart successfully, restart the computer where RICOH Cloud Connector is installed.

Parent topic: Troubleshooting Issues Related to RICOH TotalFlow Producer