Obtaining a Permanent License File

To install the permanent license, you need a license file. You can obtain the license file using the self-service website.
To obtain the license file using the self-service website:
  1. Make sure that you have the e-mail containing the entitlement ID (EID) that you received from Ricoh.
  2. If the computer where :TotalFlow BatchBuilder is installed does not have Internet access:
    1. Do not close the license application on the computer where TotalFlow BatchBuilder is installed.
    2. Log into a computer that has Internet access.
    3. Use the Remote Desktop Connection to connect to the computer where the TotalFlow BatchBuilder is installed.
    4. Log in with the same user name and password that you used when you started the license application.
  3. On the computer that has Internet access, go to this Web site: https://dl.ricohsoftware.com.
    License Action dialog
  4. Click Software Activation on the right side of the screen.
  5. In the Software Activation dialog, insert the EID and the system fingerprint.Login Dialog
    1. Copy and paste the EID from the e-mail you received from Ricoh.
    2. In the TotalFlow BatchBuilder license management application, select and copy the 16-character System fingerprint that uniquely identifies the computer where TotalFlow BatchBuilder is installed.
    3. Return to the Software Activation webpage. Paste the system fingerprint in the Enter your System Fingerprint field.
    4. Click Confirm Content.
  6. In the Activation Content Confirmation dialog:
    1. Review the confirmation information.
    2. Click Activate.
    You will receive a confirmation that your software has been activated. A license key is generated with an Activation ID for the client computer and is displayed on the screen.License Activation dialog
    Note: The number of activations of the license is displayed under Quantity. The remaining number of activations available for this license is displayed under Remaining Quantity.
  7. To download the license key, click Download License Key. The saving procedure and file type are different for each browser. Record the folder where you saved the license key.
  8. To e-mail the license key file to someone else, click Email License Key.
    Email dialog
    1. Type the e-mail address.
    2. Click Send.
  9. If you are finished, close the browser tab. To restart the process, click Start Over.
  10. If you accessed the Internet from a different computer than the one where the TotalFlow BatchBuilder is installed, copy the license file to the computer where the TotalFlow BatchBuilder is installed.
Parent topic: Installing the License