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id_md:"raca_ig_troubleshooting_title" AND product_md:"RICOH Auto Color Adjuster"
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  • English
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  • Nederlands

RICOH Auto Color Adjuster

  • 1 RICOH Auto Color Adjuster
    • 1.1 Safety Information
      • 1.1.1 Preface
        • 1.1.1.1 Publications for This Machine
        • 1.1.1.2 Abbreviations Used in This Manual
        • 1.1.1.3 Important
        • 1.1.1.4 Cautions Regarding This Guide
      • 1.1.2 Safety Information for This Machine
        • 1.1.2.1 The Meanings of the Safety Symbols Used with This Machine
        • 1.1.2.2 The Meanings of Safety Labels
        • 1.1.2.3 Safety Precautions
          • 1.1.2.3.1 Requirements for Locating and Installing Machines
          • 1.1.2.3.2 Requirements for Using Power Plugs and Cords
          • 1.1.2.3.3 Requirements During Emergencies
          • 1.1.2.3.4 Requirements for Relocating Machines
          • 1.1.2.3.5 Requirements for Using the Machine
          • 1.1.2.3.6 Requirements for Handling the Machine's Interior
          • 1.1.2.3.7 What You Need to Follow for Power Connection
        • 1.1.2.4 Symbols for the Power Switch
      • 1.1.3 Other Information for This Machine
        • 1.1.3.1 Legal Requirements
          • 1.1.3.1.1 Note to Users in EEA Countries
          • 1.1.3.1.2 Overseas Affiliates and Noise Emission Information
          • 1.1.3.1.3 EMC Directive
            • 1.1.3.1.3.1 Warning on Class A Product
          • 1.1.3.1.4 User Information on Electrical and Electronic Equipment
    • 1.2 Installation Guide
      • 1.2.1 Preface
        • 1.2.1.1 Publications for This Machine
        • 1.2.1.2 Symbols Used in the Manual
        • 1.2.1.3 Abbreviations Used in This Manual
        • 1.2.1.4 Important
        • 1.2.1.5 Cautions Regarding This Guide
        • 1.2.1.6 Trademarks
      • 1.2.2 Setup Overview
        • 1.2.2.1 Applications Required for Using the Machine
          • 1.2.2.1.1 Files Stored on the Provided USB Flash Memory
        • 1.2.2.2 Computer System Requirements
          • 1.2.2.2.1 Usage Environment of the Computer
        • 1.2.2.3 Setup Flow
      • 1.2.3 Setting Up the RICOH Auto Color Adjuster
        • 1.2.3.1 Registering a Password for Connecting to the Cloud for License Management
        • 1.2.3.2 Downloading and Installing the RICOH Auto Color Adjuster
          • 1.2.3.2.1 Checking the IP Address
          • 1.2.3.2.2 Checking the Port Number
      • 1.2.4 Setting Up the Required Applications
        • 1.2.4.1 Installing the Fiery Command WorkStation
          • 1.2.4.1.1 Obtaining the Fiery Command WorkStation
          • 1.2.4.1.2 Installing the Fiery Command WorkStation
          • 1.2.4.1.3 Hiding the Fiery Command WorkStation
        • 1.2.4.2 Setting Up the ColorGATE Productionserver
          • 1.2.4.2.1 Configuring the REST Server of the ColorGATE Productionserver
        • 1.2.4.3 Installing the GPL Ghostscript
          • 1.2.4.3.1 Installing Ghostscript
            • 1.2.4.3.1.1 Specifying the System Environment Variables
      • 1.2.5 Connecting Devices
        • 1.2.5.1 Connecting the Machine to the Computer
        • 1.2.5.2 Using Two or More Machines
      • 1.2.6 Machine Settings
        • 1.2.6.1 Displaying the Machine Settings Screen
          • 1.2.6.1.1 Switching the Language to Display the RICOH Auto Color Adjuster
        • 1.2.6.2 Setting Items on the Machine Settings Screen
          • 1.2.6.2.1 Machine Settings
          • 1.2.6.2.2 Scan Settings
          • 1.2.6.2.3 Auto Color Adjuster Server Settings
          • 1.2.6.2.4 ProductionServer Settings
          • 1.2.6.2.5 Basic Authentication
          • 1.2.6.2.6 Firmware Update
          • 1.2.6.2.7 Backup/Restore/Log
          • 1.2.6.2.8 Software Used
          • 1.2.6.2.9 License Management
        • 1.2.6.3 Configuring the Machine Settings
          • 1.2.6.3.1 Configuring the Network Settings
          • 1.2.6.3.2 Creating the Server Certificate for Auto Color Adjuster
            • 1.2.6.3.2.1 Installing a Certificate to a Client Computer
          • 1.2.6.3.3 Specifying ProductionServer Settings
          • 1.2.6.3.4 Specifying Basic Authentication
      • 1.2.7 Initial Settings
        • 1.2.7.1 Displaying the Initial Settings Screen
          • 1.2.7.1.1 Changing the Default Display Language of Initial Settings
        • 1.2.7.2 Initial Settings Screens
          • 1.2.7.2.1 Setting Items on the Add/Edit Chart Screen
          • 1.2.7.2.2 Details of the Manage Location Screen
          • 1.2.7.2.3 Screen Configuration of the Manage Printer Screen
          • 1.2.7.2.4 Setting Items on the Add/Edit Printer Screen
          • 1.2.7.2.5 Screen Configuration of the Manage Paper Screen
          • 1.2.7.2.6 Setting Items on the Add Paper Screen
          • 1.2.7.2.7 Setting Items on the Set Threshold Screen
          • 1.2.7.2.8 Setting Items on the Miscellaneous Screen
        • 1.2.7.3 Configuring Initial Settings
          • 1.2.7.3.1 Displaying the Initial Settings Screen
          • 1.2.7.3.2 Configuring Basic Settings in Initial Settings
          • 1.2.7.3.3 Registering the Chart in Initial Settings
          • 1.2.7.3.4 Registering the PDF File for the Chart to the DFE
          • 1.2.7.3.5 Editing the Chart Registered in Initial Settings
          • 1.2.7.3.6 Deleting the Chart Registered in Initial Settings
      • 1.2.8 Troubleshooting when Configuring Settings
        • 1.2.8.1 Troubleshooting (Machine Settings)
          • 1.2.8.1.1 When You Cannot Start Machine Settings
          • 1.2.8.1.2 When a Message Is Displayed in Machine Settings
        • 1.2.8.2 Troubleshooting (Initial Settings)
          • 1.2.8.2.1 When the Initial Settings Screen Is Not Displayed
          • 1.2.8.2.2 When a Message Is Displayed in Initial Settings
      • 1.2.9 Updating the RICOH Auto Color Adjuster
        • 1.2.9.1 Updating the RICOH Auto Color Adjuster Version
        • 1.2.9.2 Creating a Backup and Restoring RICOH Auto Color Adjuster
          • 1.2.9.2.1 Creating a Backup of the RICOH Auto Color Adjuster Settings
          • 1.2.9.2.2 Restoring the RICOH Auto Color Adjuster Settings
      • 1.2.10 Replacing the Computer Connected to the Machine
        • 1.2.10.1 Operation Workflow for Computer Replacement
        • 1.2.10.2 Creating a Data Backup
          • 1.2.10.2.1 Creating a Backup of the Setting Information of RICOH Auto Color Adjuster and Calibration Model File
          • 1.2.10.2.2 Creating a Backup of the ColorGATE Productionserver License File
        • 1.2.10.3 Restoring the Data
          • 1.2.10.3.1 Restoring the Setting Information of RICOH Auto Color Adjuster and Calibration Model File
          • 1.2.10.3.2 Restoring the ColorGATE Productionserver License File
          • 1.2.10.3.3 Activating the RICOH Auto Color Adjuster
      • 1.2.11 Uninstalling the Applications
        • 1.2.11.1 Uninstalling the RICOH Auto Color Adjuster
        • 1.2.11.2 Removing the Path to GPL Ghostscript from the System Environment Variables
    • 1.3 Quick Guide
      • 1.3.1 Preface
        • 1.3.1.1 Publications for This Machine
        • 1.3.1.2 Symbols Used in the Manual
        • 1.3.1.3 Abbreviations Used in This Manual
        • 1.3.1.4 Important
        • 1.3.1.5 Cautions Regarding This Guide
        • 1.3.1.6 Trademarks
      • 1.3.2 Before Using the Machine
        • 1.3.2.1 What Can Be Done on the Machine
      • 1.3.3 Overview of the Machine
        • 1.3.3.1 Device Configuration
          • 1.3.3.1.1 Names of Machine Parts
        • 1.3.3.2 Applications Required for Using the Machine
          • 1.3.3.2.1 Computer System Requirements
      • 1.3.4 Basic Operations of the Machine
        • 1.3.4.1 Turning the Machine On and Off
          • 1.3.4.1.1 Turning On the Machine
          • 1.3.4.1.2 Turning Off the Machine
        • 1.3.4.2 Using the RICOH Auto Color Adjuster Application
          • 1.3.4.2.1 Displaying the Menu Screen
          • 1.3.4.2.2 Displaying the Screen in a Web Browser
        • 1.3.4.3 Screen Configuration of the Application
        • 1.3.4.4 Placing a Chart on the Paper Tray
          • 1.3.4.4.1 Available Paper Size and Thickness
            • 1.3.4.4.1.1 Original or Chart That Cannot Be Used
            • 1.3.4.4.1.2 Color Charts and Originals That Are Heavily Curled
          • 1.3.4.4.2 Placing an Original or Color Chart on the Paper Tray
      • 1.3.5 Quick Color Adjustment
        • 1.3.5.1 Operation Workflow of Quick Color Adjustment
          • 1.3.5.1.1 About Color Charts
          • 1.3.5.1.2 Precautions When Registering a Profile
          • 1.3.5.1.3 When Performing Color Adjustment and Color Verification
        • 1.3.5.2 Performing Quick Color Adjustment
          • 1.3.5.2.1 Performing Color Adjustment
            • 1.3.5.2.1.1 Using Fiery to Print the Color Chart PDF File for Color Adjustment
            • 1.3.5.2.1.2 Using the TotalFlow Print Server to Print the Color Chart PDF File for Color Adjustment
          • 1.3.5.2.2 Performing Color Verification
            • 1.3.5.2.2.1 Using Fiery to Print the Color Chart PDF File for Color Verification
            • 1.3.5.2.2.2 Using the TotalFlow Print Server to Print the Color Chart PDF File for Color Verification
      • 1.3.6 Color Sample Matching
        • 1.3.6.1 Operation Workflow of Color Sample Matching
          • 1.3.6.1.1 Original Data Supported in Color Sample Matching
        • 1.3.6.2 Performing Color Sample Matching
          • 1.3.6.2.1 Precautions Before Operation
          • 1.3.6.2.2 Preparing the Data for Color Sample Matching
            • 1.3.6.2.2.1 Using Fiery to Print the PDF File for Color Matching
            • 1.3.6.2.2.2 Using the TotalFlow Print Server to Print the PDF File for Color Matching
          • 1.3.6.2.3 Matching Colors and Creating a Profile
            • 1.3.6.2.3.1 Improving the Quality of Color Reproducibility
            • 1.3.6.2.3.2 Using the Profile to Print a Document with Fiery
            • 1.3.6.2.3.3 Using the Profile to Print a Document with TotalFlow Print Server
        • 1.3.6.3 Applying Color Sample Matching
          • 1.3.6.3.1 Using a Multipage Document
          • 1.3.6.3.2 Specifying the Area and Orientation
      • 1.3.7 Management Console
        • 1.3.7.1 Operation Workflow of Management Console
          • 1.3.7.1.1 Using Management Console from Another Computer
          • 1.3.7.1.2 Saving a Report File
        • 1.3.7.2 Checking the Color Adjustment Result in Management Console
          • 1.3.7.2.1 Displaying the Management Console Screen
          • 1.3.7.2.2 Checking the Change in Color over Time
            • 1.3.7.2.2.1 How to Read the Graph
            • 1.3.7.2.2.2 Report Containing Graph Data
      • 1.3.8 Colorimetry
        • 1.3.8.1 Operation Workflow of Colorimetry
        • 1.3.8.2 Confirming the Chart for Colorimetry
        • 1.3.8.3 Performing Colorimetry
      • 1.3.9 When a Paper Jam Occurs
        • 1.3.9.1 Removing Jammed Paper
    • 1.4 User Guide
      • 1.4.1 Preface
        • 1.4.1.1 Publications for This Machine
        • 1.4.1.2 Symbols Used in the Manual
        • 1.4.1.3 Abbreviations Used in This Manual
        • 1.4.1.4 Important
        • 1.4.1.5 Cautions Regarding This Guide
        • 1.4.1.6 Trademarks
      • 1.4.2 Overview of the Machine
        • 1.4.2.1 What Can Be Done on the Machine
        • 1.4.2.2 Device Configuration
          • 1.4.2.2.1 Usage Environment of the Computer
        • 1.4.2.3 Names of Machine Parts
          • 1.4.2.3.1 Front and Left View
          • 1.4.2.3.2 Front and Right View
          • 1.4.2.3.3 Rear and Left View
        • 1.4.2.4 Specifications
      • 1.4.3 Basic Operations of the Machine
        • 1.4.3.1 Turning the Machine On and Off
          • 1.4.3.1.1 Turning On the Machine
          • 1.4.3.1.2 Turning Off the Machine
        • 1.4.3.2 Using the RICOH Auto Color Adjuster Application
          • 1.4.3.2.1 Displaying the Menu Screen of the RICOH Auto Color Adjuster
          • 1.4.3.2.2 Starting the Management Console in a Web Browser
        • 1.4.3.3 Using an Original or Color Chart
          • 1.4.3.3.1 Available Paper Size and Thickness
            • 1.4.3.3.1.1 Original or Chart That Cannot Be Used
          • 1.4.3.3.2 Placing an Original or Color Chart on the Paper Tray
      • 1.4.4 Quick Color Adjustment
        • 1.4.4.1 The Operation Flow in Quick Color Adjustment
          • 1.4.4.1.1 Color Adjustment
          • 1.4.4.1.2 Color Verification
          • 1.4.4.1.3 When Performing Color Adjustment and Color Verification
          • 1.4.4.1.4 How to Use the Quick Color Adjustment Screen
          • 1.4.4.1.5 Color Chart Types
          • 1.4.4.1.6 Precautions When Registering a Profile
        • 1.4.4.2 Performing Quick Color Adjustment
          • 1.4.4.2.1 Performing Color Adjustment
            • 1.4.4.2.1.1 Using Fiery to Print the Color Chart PDF File for Color Adjustment
            • 1.4.4.2.1.2 Using the TotalFlow Print Server to Print the Color Chart PDF File for Color Adjustment
          • 1.4.4.2.2 Performing Color Verification
            • 1.4.4.2.2.1 Using Fiery to Print the Color Chart PDF File for Color Verification
            • 1.4.4.2.2.2 Using the TotalFlow Print Server to Print the Color Chart PDF File for Color Verification
        • 1.4.4.3 Troubleshooting (Quick Color Adjustment)
          • 1.4.4.3.1 When a Message Is Displayed (Quick Color Adjustment)
          • 1.4.4.3.2 NG occurs frequently in Color Verification Results
      • 1.4.5 Color Sample Matching
        • 1.4.5.1 Operation Workflow in Color Sample Matching
          • 1.4.5.1.1 How to Use the Color Sample Matching Screen
          • 1.4.5.1.2 Supported Format of Document Data in Color Sample Matching
        • 1.4.5.2 Performing Color Sample Matching
          • 1.4.5.2.1 Preparing the Data for Color Sample Matching
            • 1.4.5.2.1.1 Using Fiery to Print the PDF File for Color Matching
            • 1.4.5.2.1.2 Using the TotalFlow Print Server to Print the PDF File for Color Matching
          • 1.4.5.2.2 Matching Colors and Creating a Profile
            • 1.4.5.2.2.1 Using the Profile to Print a Document with Fiery
            • 1.4.5.2.2.2 Using the Profile to Print a Document with TotalFlow Print Server
        • 1.4.5.3 Use Cases
          • 1.4.5.3.1 Using a Multipage Document
          • 1.4.5.3.2 Specifying the Area and Orientation
        • 1.4.5.4 Troubleshooting (Color Sample Matching)
          • 1.4.5.4.1 When a Message Is Displayed (Color Sample Matching)
          • 1.4.5.4.2 Improving the Quality of Color Reproducibility
      • 1.4.6 Management Console
        • 1.4.6.1 Operation Workflow of Management Console
        • 1.4.6.2 Checking the Color Adjustment Result in Management Console
          • 1.4.6.2.1 How to Use the Management Console Screen
            • 1.4.6.2.1.1 How to Read the Graph
          • 1.4.6.2.2 Checking the Change in Color over Time
            • 1.4.6.2.2.1 Report Containing Graph Data
        • 1.4.6.3 Troubleshooting (Management Console)
      • 1.4.7 Colorimetry
        • 1.4.7.1 Operation Workflow of Colorimetry
          • 1.4.7.1.1 Screen Configuration of the Colorimetry Screen
        • 1.4.7.2 Using the Colorimetry Function
          • 1.4.7.2.1 Types of Charts for Colorimetry
          • 1.4.7.2.2 Registering a New Chart for Colorimetry
            • 1.4.7.2.2.1 Chart Information File
          • 1.4.7.2.3 Confirming the Chart for Colorimetry
          • 1.4.7.2.4 Performing Colorimetry
        • 1.4.7.3 Troubleshooting (Colorimetry)
          • 1.4.7.3.1 When an Error Occurs in the Scanned Result
      • 1.4.8 Troubleshooting
        • 1.4.8.1 When the Machine Cannot Be Operated
          • 1.4.8.1.1 Collecting Logs Automatically
          • 1.4.8.1.2 Collecting Logs Manually
            • 1.4.8.1.2.1 Log Files Location and Names
        • 1.4.8.2 When Messages Appear (Common to All Functions)
        • 1.4.8.3 When a Paper Jam Occurs
          • 1.4.8.3.1 Precautions When Removing Jammed Paper
          • 1.4.8.3.2 Removing Jammed Paper
          • 1.4.8.3.3 If Paper Jams Occur Frequently
          • 1.4.8.3.4 When Paper Is Not Ejected Neatly
    • 1.5 Using the RICOH Auto Color Adjuster
      • 1.5.1 Overview of the Machine
        • 1.5.1.1 What Can Be Done on the Machine
        • 1.5.1.2 Device Configuration
          • 1.5.1.2.1 Usage Environment of the Computer
        • 1.5.1.3 Names of Machine Parts
          • 1.5.1.3.1 Front and Left View
          • 1.5.1.3.2 Front and Right View
          • 1.5.1.3.3 Rear and Left View
        • 1.5.1.4 Specifications
      • 1.5.2 Basic Operations of the Machine
        • 1.5.2.1 Turning the Machine On and Off
          • 1.5.2.1.1 Turning On the Machine
          • 1.5.2.1.2 Turning Off the Machine
        • 1.5.2.2 Using the RICOH Auto Color Adjuster Application
          • 1.5.2.2.1 Displaying the Menu Screen of the RICOH Auto Color Adjuster
          • 1.5.2.2.2 Starting the Management Console in a Web Browser
        • 1.5.2.3 Using an Original or Color Chart
          • 1.5.2.3.1 Available Paper Size and Thickness
            • 1.5.2.3.1.1 Original or Chart That Cannot Be Used
          • 1.5.2.3.2 Placing an Original or Color Chart on the Paper Tray
      • 1.5.3 Quick Color Adjustment
        • 1.5.3.1 The Operation Flow in Quick Color Adjustment
          • 1.5.3.1.1 Color Adjustment
          • 1.5.3.1.2 Color Verification
          • 1.5.3.1.3 When Performing Color Adjustment and Color Verification
          • 1.5.3.1.4 How to Use the Quick Color Adjustment Screen
          • 1.5.3.1.5 Color Chart Types
          • 1.5.3.1.6 Precautions When Registering a Profile
        • 1.5.3.2 Performing Quick Color Adjustment
          • 1.5.3.2.1 Performing Color Adjustment
            • 1.5.3.2.1.1 Using Fiery to Print the Color Chart PDF File for Color Adjustment
            • 1.5.3.2.1.2 Using the TotalFlow Print Server to Print the Color Chart PDF File for Color Adjustment
          • 1.5.3.2.2 Performing Color Verification
            • 1.5.3.2.2.1 Using Fiery to Print the Color Chart PDF File for Color Verification
            • 1.5.3.2.2.2 Using the TotalFlow Print Server to Print the Color Chart PDF File for Color Verification
        • 1.5.3.3 Troubleshooting (Quick Color Adjustment)
          • 1.5.3.3.1 When a Message Is Displayed (Quick Color Adjustment)
          • 1.5.3.3.2 NG occurs frequently in Color Verification Results
      • 1.5.4 Color Sample Matching
        • 1.5.4.1 Operation Workflow in Color Sample Matching
          • 1.5.4.1.1 How to Use the Color Sample Matching Screen
          • 1.5.4.1.2 Supported Format of Document Data in Color Sample Matching
        • 1.5.4.2 Performing Color Sample Matching
          • 1.5.4.2.1 Preparing the Data for Color Sample Matching
            • 1.5.4.2.1.1 Using Fiery to Print the PDF File for Color Matching
            • 1.5.4.2.1.2 Using the TotalFlow Print Server to Print the PDF File for Color Matching
          • 1.5.4.2.2 Matching Colors and Creating a Profile
            • 1.5.4.2.2.1 Using the Profile to Print a Document with Fiery
            • 1.5.4.2.2.2 Using the Profile to Print a Document with TotalFlow Print Server
        • 1.5.4.3 Use Cases
          • 1.5.4.3.1 Using a Multipage Document
          • 1.5.4.3.2 Specifying the Area and Orientation
        • 1.5.4.4 Troubleshooting (Color Sample Matching)
          • 1.5.4.4.1 When a Message Is Displayed (Color Sample Matching)
          • 1.5.4.4.2 Improving the Quality of Color Reproducibility
      • 1.5.5 Management Console
        • 1.5.5.1 Operation Workflow of Management Console
        • 1.5.5.2 Checking the Color Adjustment Result in Management Console
          • 1.5.5.2.1 How to Use the Management Console Screen
            • 1.5.5.2.1.1 How to Read the Graph
          • 1.5.5.2.2 Checking the Change in Color over Time
            • 1.5.5.2.2.1 Report Containing Graph Data
        • 1.5.5.3 Troubleshooting (Management Console)
      • 1.5.6 Colorimetry
        • 1.5.6.1 Operation Workflow of Colorimetry
          • 1.5.6.1.1 Screen Configuration of the Colorimetry Screen
        • 1.5.6.2 Using the Colorimetry Function
          • 1.5.6.2.1 Types of Charts for Colorimetry
          • 1.5.6.2.2 Registering a New Chart for Colorimetry
            • 1.5.6.2.2.1 Chart Information File
          • 1.5.6.2.3 Confirming the Chart for Colorimetry
          • 1.5.6.2.4 Performing Colorimetry
        • 1.5.6.3 Troubleshooting (Colorimetry)
          • 1.5.6.3.1 When an Error Occurs in the Scanned Result
      • 1.5.7 Troubleshooting
        • 1.5.7.1 When the Machine Cannot Be Operated
          • 1.5.7.1.1 Collecting Logs Automatically
          • 1.5.7.1.2 Collecting Logs Manually
            • 1.5.7.1.2.1 Log Files Location and Names
        • 1.5.7.2 When Messages Appear (Common to All Functions)
        • 1.5.7.3 When a Paper Jam Occurs
          • 1.5.7.3.1 Precautions When Removing Jammed Paper
          • 1.5.7.3.2 Removing Jammed Paper
          • 1.5.7.3.3 If Paper Jams Occur Frequently
          • 1.5.7.3.4 When Paper Is Not Ejected Neatly
  1. Software Information Center

Troubleshooting (Machine Settings)

In this section:

  1. When You Cannot Start Machine Settings
    This section describes the actions to be taken when the Machine Settings screen is not displayed and no message appears after clicking the Machine Settings button (Machine Settings button) in the menu.
  2. When a Message Is Displayed in Machine Settings
Parent topic: Troubleshooting when Configuring Settings

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