Frequent Paper Jams

Check the paper condition. Also check how it is placed on the scanner and that the paper size is correct.

Paper condition

Items to check Solution if applicable
Is the paper wrinkled, bent, or curled?
  • Do not use wrinkled, bent, or ripped paper.
  • When the paper is heavily curled, correct the curl before placing it on the scanner.

For details about paper size and thickness, see Available Paper Size and Thickness.
Is the paper in the supported size or thickness? Place paper of the size and thickness that can be used on the scanner.

For details about paper size and thickness, see Available Paper Size and Thickness.
Does the paper contain a lot of moisture? Use paper that is stored in a dry environment, and then perform printing again.

Keep color samples that you receive from customers in a plastic bag to keep moisture away from them.
Is the paper sticking together? When placing more than one sheet of paper in the tray, fan the sheets thoroughly before placing them in the paper tray.

For details, see Placing an Original or Color Chart in the Paper Tray.

Condition of the loaded paper

Items to check Solution if applicable
Is there a gap between the paper and paper guide? Is the paper guide set too tight against the paper? Adjust the paper guide to the paper size.
Is the paper tray used correctly?
  • Place the scanner in a location where the paper tray and paper are not in contact with the surrounding wall or other object.
  • Pull out the extension tray when you place paper that extends beyond the edge of the tray (longer than A4 size paper in portrait orientation).
Are there too many sheets of paper in the paper tray? Place paper in the paper tray so that it is not stacked above the upper limit indicator Upper limit indicator of the tray.

Paper size

Items to check Solution if applicable
When paper jams occur frequently in Quick Color Adjustment: Does the size of the color chart match the size specified in Measurement Settings? In the Measurement Settings section, check that the size specified in Quick Color Adjustment matches the size of the paper used to print the chart.

If the sizes do not match, print the chart on paper of a matching size, or specify a size that matches the paper size in Measurement Settings.

For details, see RICOH Auto Color Adjuster: Installation Guide.
When paper jams occur frequently in Color Sample Matching:
  • Does the paper size of the color sample match the paper size specified in Golden Sample or the settings in Sub Scan?
  • Does the paper size of the printed original match the paper size specified in Before Color Matching or the settings in Sub Scan?
  • Are you using a small custom size paper (275 mm or 11.3 inches wide or narrower × 230 mm, 9.1 inches or shorter)?
  • Specify the size of the color sample in Golden Sample correctly before scanning it.
  • Specify the size of the printed original in Before Color Matching correctly before scanning it.
  • Change the direction of the paper loaded on the scanner, specify Sub Scan again, and then perform scanning.

For details, see Preparing the Data for Color Sample Matching.
When paper jams occur frequently in Colorimetry:

Does the paper size of the printed chart match the Size of the chart for colorimetry that you specified?

 Check that the Size of the chart for colorimetry that you specified matches the size of the paper specified for printing the chart.

When the sizes do not match, change the paper, or specify the correct chart for colorimetry according to the size of the paper.

For details, see Viewing the Chart Characteristics.

    Note:
  • Enter the paper length along the sub scan direction of the paper to place on the scanner in Measurement Settings and Sub Scan.
Sub Scan Direction

Parent topic: Paper Jams