The Settings Dialog Is Not Displayed

• Restart the RICOH Auto Color Adjuster.
• Restart Windows.

• If the machine is turned off, turn it on. If the machine is turned on, restart it.
• Make sure that the machine and the computer are connected using two USB cables.

Failed to acquire data from the database. Check that the network connection is active, the server address is correct, and the RICOH Auto Color Adjuster Web Server service is running. Restart the application. If the problem persists, contact your service representative.

• The required services are not running.
• The internet or network connection could not be established.
• The server address entered in the application settings is incorrect.

• Make sure that the following Windows Services are running:
  • RICOH Auto Color Adjuster Web Server
  • RICOH Cloud Connector

  If they are not running, start them.

  1. In the Windows search box on the taskbar, type services, then select Services from the menu.

     You should see the RICOH Auto Color Adjuster Web Server and the RICOH Cloud Connector listed in the Services dialog.

  2. Right-click the RICOH Auto Color Adjuster Web Server and select Start.
  3. Right-click the RICOH Cloud Connector and select Start.

• Check that the computer is connected to the network and to the internet.
• Enter the IPv4 address and port number of the server computer in the Auto Color Adjuster Server Settings section, and restart the RICOH Auto Color Adjuster. For more information, see Configuring the Auto Color Adjuster Server Settings.
• When replacing the server computer, follow the instructions to install and configure the application. For more information, see Operation Workflow for Computer Replacement.
• Restart the RICOH Auto Color Adjuster. If the problem persists, contact your service representative.