Color Verification Fails

Use this section if the color verification fails frequently.

Cause Solution
An incorrect color chart is scanned. Check that the correct color chart is printed. To find the correct number of the color chart:
  1. On the Configuration page, select Manage Color Charts.
  2. On the Color Charts page, find the color chart you want to use on your printer.
  3. Check that the number displayed in the Verification Chart ID column matches the number printed in the top-right corner of your color verification chart.
The color chart is not scanned properly. Place the color chart on the input tray correctly. For details, see Placing a Sample or Color Chart on the Input Tray.
The color chart is not printed on right type of paper. Print the color chart on the type of paper that is specified on the Paper Catalog page of the web application.
The limit value is too low. On the Default Settings page, specify a slightly higher limit value. For example, a ΔE00 increase up to 2.0 might not be a visible color difference, but the color verification might pass. For details, see Default Settings.
The color chart for creating an ICC profile or the chart for color verification is printed using incorrect print settings.
  • Print the color chart for creating an ICC profile using the correct print settings. For details, see Adjusting Colors.
  • Print the color verification chart using the correct print settings. For details, see Verifying Colors.
Data processed by the RIP is stored on the printer, in the job for printing the color verification chart. Check for RIP-processed data in the job for printing the color verification chart on the DFE, delete the stored data, if any, then reprint the job.

For details about the operation, see the manual of the DFE.
The color reproduction of the printer changed after the profile was created. Execute the Quick Color Adjustment function again. For details, see Adjusting Colors.
The existing color spaces used with the verification limits set on the Default Settings page do not meet the expected color verification results. Create and use a custom Color Space. For details, see Creating a Custom Color Space.
  • The print quality of the scanned color verification chart is poor.
  • The color chart was not placed correctly on the paper input tray.
  • An application error occurred.
Color verification has failed. Try again. If the problem persists, contact your service representative.
  • Reprint the color chart and try again.
  • Make sure you place the right color chart on the paper input tray.
  • Make sure you place the color chart correctly on the paper input tray. For details, see Placing a Sample or Color Chart on the Input Tray.
  • Restart the application.
  • If the error persists, contact your service representative.
    Note:
  • If the color verification still fails frequently, contact your service representative.
Parent topic: Troubleshooting Quick Color Adjustment Errors