Error and Warning Messages

This section lists some error and warning messages that can appear while using the Quick Color Adjustment function. It also lists the causes of the issues and the solutions for fixing them.

Message Cause Solution
Failed to automatically import the ICC profile to the DFE. Try again or manually import the ICC profile saved in the selected [ICC Profile Folder] to the DFE. If the problem persists, contact your service representative. You operated the computer while the following message was displayed: Automatically importing ICC profile to DFE.Do not use mouse or keyboard.
  • Repeat the entire scanning process.
  • Do not operate the computer while the following message is displayed: Automatically importing ICC profile to DFE.Do not use mouse or keyboard.
  • Manually import the ICC profile to the DFE. For details, see Importing the ICC Profile Manually.
The power of the printer is turned off.
  • Check that the power of the printer is turned on and try again.
  • Manually import the ICC profile to the DFE.
The network connection to the printer DFE could not be established, or the network is malfunctioning.
  • Check that the computer and the printer DFE are connected to the network. For details on the network environment, contact the administrator.
  • Restart the DFE.
  • Check the network connectivity.
  • Manually import the ICC profile to the DFE.
The DFE of the printer is operated from another computer.
  • Do not operate the DFE of the printer while using the Quick Color Adjustment function.
  • Manually import the ICC profile to the DFE.
If you are operating more than one scanner, you cannot access the server from a client computer.
  • Check that the computer is connected to the network.
  • Restart the operating system on the computer and server.
  • Manually import the ICC profile to the DFE.
The Save password option is enabled for the Fiery Command WorkStation server in use.
  • Use the Fiery Command WorkStation dialog to log out of the server. When logging back in, do not select the Save password checkbox.
  • Manually import the ICC profile to the DFE.
No version of Fiery Command WorkStation is currently installed. Set the DFE Type to [Other] in the Printers section of the web application, install a supported version of Fiery Command WorkStation, or manually import your ICC profile to the DFE. The Fiery Command WorkStation has not yet been installed.
  • Install a supported version of Fiery Command WorkStation. For details on the supported versions, see the RICOH Auto Color Adjuster: Installation Guide.
  • Set the DFE Type to Other in the web application.

    To change the DFE Type:

    1. Go to the printer defined on the Printers page for your color chart.
    2. Set the DFE Type to Other.
    For details, see Printers.

  • Manually import your ICC profile to the DFE.
The application does not support Fiery Command WorkStation version {v1}. Set the DFE Type to [Other] in the Printers section of the web application, use a supported version of Fiery Command WorkStation, or manually import your ICC profile to the DFE.

{v1} stands for the version of Fiery Command WorkStation that is currently installed.

 The application does not support the version of Fiery Command WorkStation that is currently installed.
Fiery Command WorkStation version {v1} does not support the DFE Type [{dfeType}] selected in the Printers section of the web application. Set the DFE Type to [Other], use Fiery Command WorkStation version {v2}, or manually import your ICC profile to the DFE.

{v1} stands for the version of Fiery Command WorkStation that is currently installed.

[{dfeType}] stands for the DFE Type selected in the web application.

{v2} stands for the version of Fiery Command WorkStation that supports the selected DFE Type.

 The version of Fiery Command WorkStation that is currently installed does not support the DFE Type selected in the web application.
  • Install a version of Fiery Command WorkStation that supports the DFE Type selected in the web application.
  • Set the DFE Type to Other in the web application.

    To change the DFE Type:

    1. Go to the printer defined on the Printers page for your color chart.
    2. Set the DFE Type to Other.

  • Manually import your ICC profile to the DFE.
The DFE Host entered in the Printers section of the web application is invalid. Enter a valid DFE Host and try again, or manually import your ICC profile to the DFE. While using one of the supported DFE types, the DFE Host that is displayed on the Color Charts page is incorrect. Check whether the DFE Host is correctly displayed on the Color Charts page. For details, see Color Charts.

To change the DFE Host:

  1. Go to the printer defined on the Printers page for your color chart.
  2. Edit the DFE Host of that printer to match the DFE IP address or host name set on Fiery.
The Fiery Calibration Name entered in the Paper Catalog section of the web application is invalid. Enter a valid Fiery Calibration Name and try again, or manually import your ICC profile to the DFE. The Fiery Calibration Name is not specified correctly on the Add Paper or Edit Paper page of the web application.
  • Find the calibration name set on the DFE, then make sure it matches the Fiery Calibration Name entered on the Add Paper or Edit Paper page of the web application. For details, see Paper Catalog.

    To find the calibration name set on the DFE:

    1. On the Start menu, select Fiery ⇒ Fiery Command Workstation.
    2. Select Server ⇒ Device Center.
    3. Select GENERAL ⇒ Tools ⇒ Calibrator.
    4. Specify Recalibrate, then select Next.
    5. Check the name that is displayed in the Calibration name pop-up menu.

    You can also check the calibration name set on the DFE by selecting RESOURCES ⇒ Profiles ⇒ Import ⇒ Output ⇒ Calibration in the Device Center dialog, and then specifying a new ICC profile that has not yet been imported.

  • Manually import your ICC profile to the DFE.
Either the DFE server name or the password entered in the Printers section of the web application is invalid. Enter a valid DFE server name and password, then try again, or manually import your ICC profile to the DFE. If using Fiery, the DFE Server Name or DFE Password is not specified correctly on the Add Printer or Edit Printer page of the web application.
  • To specify the correct DFE Server Name and DFE Password for your color chart:
    1. Go to the printer defined on the Printers page for your color chart.
    2. Edit the DFE Server Name of that printer to match the DFE server name set on Fiery.
    3. Edit the DFE Password of that printer to match the DFE password set on Fiery.
  • Manually import your ICC profile to the DFE.
Failed to calculate the color deviation. Try again.If the problem persists, contact your service representative. An incorrect color chart is used. Check that the correct color chart is printed. To find the correct number of the color chart:
  1. On the Configuration page, select Manage Color Charts.
  2. On the Color Charts page, find the color chart you want to use on your printer.
  3. Check that the number displayed in the Profiling Chart ID column matches the number printed in the top-right corner of your scanned color chart.
The color chart is not scanned correctly. Place the color chart correctly on the paper input tray. For details, see Placing a Sample or Color Chart on the Input Tray.
A malfunction occurred temporarily, and the chart was not scanned correctly.
  • Turn off the power of the scanner, and then turn it back on. For details, see Turning On the Scanner and Turning Off the Scanner.
  • Close the Quick Color Adjustment, Color Sample Matching, Colorimetry, or Settings dialog if open. Then, open the dialog again from the application menu.
  • Restart the RICOH Auto Color Adjuster.
  • Restart the operating system.
Failed to create the ICC profile. Try again.If the problem persists, contact your service representative. The connection timed out before an ICC profile was created. Restart the operating system. If you are using a client computer, also restart the operating system on the server.
Another application is using the file with an extension such as IT8 and ICC that is used when creating an ICC profile. Close all other applications when using Quick Color Adjustment.

If the error persists, contact your service representative.
Failed to scan the color chart. See the troubleshooting information related to the following error message: Failed to complete the scanning operation.
Adjustment will be executed even though the deviation between pages exceeds the warning limit. The chart was printed on a printer that requires color adjustment. Configure the color adjustment settings of your printer. For details about adjusting the printer settings, see the user manual of your printer.
The limit value is not specified properly. On the Configuration page, select Manage Default Settings. Then increase the warning limit specified for the deviation between pages. For example, a ΔE00 increase up to 2.0 might not be a visible color difference, but the color deviation might no longer trigger a warning message.

If the error persists, contact your service representative.
Failed to create the profile because the color deviation between pages exceeds the error limit value defined on the Default Settings page. To adjust the image quality, configure the adjustment settings of your printer. If using a RICOH printer, execute the following adjustment: [02 Machine: Image Quality] > [0201 Execute Image Quality Adjustment] > [01: Adjust Image Density]. If using a non-RICOH printer, configure the adjustment settings of your printer to reduce the uneven print density between pages. If the color deviation between pages still exceeds the limit value, use the Default Settings page to change the error limit value of the color deviation between pages. Then, try again. The chart was printed on a printer that requires color adjustment. Follow the instructions in the message to configure the color adjustment settings of your printer. For details about configuring the printer settings, see the user manual of your printer.
The limit value is not specified properly. On the Configuration page, select Manage Default Settings. Then increase the error limit specified for the deviation between pages. For example, a ΔE00 increase up to 2.0 might not be a visible color difference, but the color deviation might no longer trigger an error message.

If the error persists, contact your service representative.
Adjustment will be executed even though the deviation on a page exceeds the warning limit. The chart was printed on a printer that requires color adjustment. Configure the color adjustment settings of your printer. For details about adjusting the printer settings, see the user manual of your printer.
The limit value is not specified properly. On the Configuration page, select Manage Default Settings. Then increase the warning limit specified for the deviation on a page. For example, a ΔE00 increase up to 2.0 might not be a visible color difference, but the color deviation might no longer trigger a warning message.

If the error persists, contact your service representative.
Failed to create the profile because the color deviation on a page exceeds the error limit value defined on the Default Settings page. To adjust the image quality, configure the adjustment settings of your printer. If using a RICOH printer, execute the following adjustment: [02 Machine: Image Quality] > [0201 Execute Image Quality Adjustment] > [02: Density Difference: With Fd]. To reduce the color deviation, you can also use the [10 Density Difference Printing: Across Feed] option. If using a non-RICOH printer, configure the adjustment settings of your printer to reduce the uneven print density on a page. If the color deviation on a page still exceeds the limit value, use the Default Settings page to change the error limit value of the color deviation on a page. Then, try again. The chart was printed on a printer that requires color adjustment. Follow the instructions in the message to configure the color adjustment settings of your printer. For details about configuring the printer settings, see the user manual of your printer.
The limit value is not specified properly. On the Configuration page, select Manage Default Settings. Then increase the error limit specified for the deviation on a page. For example, a ΔE00 increase up to 2.0 might not be a visible color difference, but the color deviation might no longer trigger an error message.

If the error persists, contact your service representative.
At least one of the maximum densities of C, M, Y, or K is below the warning limit. The chart was printed on a printer that requires color adjustment. Use the adjustment function of the printer to adjust the toner density of the color or colors that do not meet the warning limits. The warning limits are defined on the Default Settings page. If you are using a RICOH printer, adjust the maximum image density. If you are using a non-RICOH printer, adjust the print density.

For details about adjusting the printer settings, see the user manual of your printer.
The limit value is not specified properly. On the Configuration page, select Manage Default Settings. Then lower the limit values for the color or colors that do not meet the warning limits.

If the error persists, contact your service representative.
Failed to create the profile because the density of the following value(s) is below the error limit value(s) defined on the Default Settings page: C, M, Y, K. To obtain appropriate print density, configure the adjustment settings of your printer. If using a RICOH printer, execute the following adjustment: [02 Machine: Image Quality] > [0201 Execute Image Quality Adjustment] > [01: Adjust Image Density]. If the print density is still low after executing this adjustment, go to [02 Machine: Image Quality] > [0202 Maximum Image Density] and increase the density of any value that is below the limit. If using a non-RICOH printer, configure the adjustment settings of your printer so that the density of all the values exceeds the limit. If the print density is still low, use the Default Settings page to increase the density of any value that is below the limit. Then try again. The chart was printed on a printer that requires color adjustment.
    Note:
  • If this error occurs, the error message lists only those values that are below the error limits. If all the four values, meaning C, M, Y, and K, are below the limits, then all of them are mentioned in the error message.
 Use the adjustment function of the printer to adjust the toner density of the color or colors that do not meet the error limits. The error limits are defined on the Default Settings page. For example, a ΔE00 increase up to 2.0 might not be a visible color difference, but the color deviation might no longer trigger an error message.

If you are using a RICOH printer, follow the instructions in the message to configure the color adjustment settings of your printer. If you are using a non-RICOH printer, adjust the print density.

For details about adjusting the printer settings, see the user manual of your printer.
The limit value is not specified properly. On the Configuration page, select Manage Default Settings. Then lower the limit values for the color or colors that do not meet the error limits, based on the error message.

If the error persists, contact your service representative.
Failed to complete the scanning operation. An incorrect color chart is used. Check that the correct color chart is printed. To find the correct number of the color chart:
  1. On the Configuration page, select Manage Color Charts.
  2. On the Color Charts page, find the color chart you want to use on your printer.
  3. Check that the number displayed in the Profiling Chart ID column matches the number printed in the top-right corner of your color chart.
The color chart is not scanned correctly. Place the color chart correctly on the paper input tray. For details, see Placing a Sample or Color Chart on the Input Tray.
A malfunction occurred temporarily, and the chart was not scanned correctly.
  • Turn off the power of the scanner, and then turn it back on. For details, see Turning On the Scanner and Turning Off the Scanner.
  • Close the Quick Color Adjustment, Color Sample Matching, Colorimetry, or Settings dialog if open. Then, open the dialog again from the application menu.
  • Restart the RICOH Auto Color Adjuster.
  • Restart the operating system.
The paper guides are not set in the correct positions. Align the paper guides with the left and right edges of the paper, leaving no gaps between the paper guides and the paper.
The patches are not printed in the center of the page, therefore the left, top, right, and bottom margins are not equal.
  • Print the patches in the center of the page. The difference between the left, top, right, and bottom margins should be less than or equal to 2 mm (0.08 inches). The same difference should be maintained along the entire left, top, right, and bottom margins.
  • Rotate the color chart 180 degrees on the input tray and scan it again.
    Note:
  • If any other message is displayed, follow the instructions in the message.
Parent topic: Troubleshooting Quick Color Adjustment Errors