Error and Warning Messages

This section lists some error and warning messages that can appear while using the Quick Color Adjustment function, and the solutions for fixing the issues.

Message Cause Solution and Reference
Failed to register the profile to Command WorkStation (TM) or TotalFlow. Please try again from the beginning.Call service if this error message is displayed repeatedly. You operated the computer while the message Command WorkStation (TM) or TotalFlow is running.Do not touch the mouse or keyboard. is displayed on the screen. Do not operate the computer while the message Command WorkStation (TM) or TotalFlow is running.Do not touch the mouse or keyboard. is displayed on the screen.
The power of the printer is turned off. Check that the power of the printer is turned on.
Connection to the DFE of the printer over the network could not be established, or the network is crowded.
  • Check that the machine and the DFE of the printer are connected to the network. For details on the network environment, contact the administrator.
  • Restart the DFE and network router.
The DFE of the printer is operated from another computer. Do not operate the DFE of the printer when using Quick Color Adjustment.
When you are operating more than one machine, you cannot access the server from a client computer.
  • Check that the computer is connected to the network.
  • Restart Windows on the computer and server.
When using Fiery, the Calibration Set Name is not registered correctly in Initial Settings ⇒ Add Paper. Confirm the calibration set name registered on the DFE, and then check that it matches the Calibration Set Name that is registered in Initial Settings ⇒ Add Paper. For details, see RICOH Auto Color Adjuster: Installation Guide.

To confirm the calibration set name registered on the DFE:

  1. On the Start menu, select Fiery ⇒ Fiery Command Workstation.
  2. Select Server ⇒ Device Center.
  3. Select GENERAL ⇒ Tools ⇒ Calibrator.
  4. Specify Recalibrate, then select Next.
  5. Check the name that is displayed in the Calibration name pop-up menu.

You can also check the calibration set name registered on the DFE by selecting RESOURCES ⇒ Profiles ⇒ Import ⇒ Output ⇒ Calibration in the Device Center dialog, and then specifying a new, unregistered ICC profile.
When using Fiery, the DFE Server Name is not registered correctly in Initial Settings ⇒ Add/Edit Chart. To check that the DFE Server Name is registered correctly in Initial Settings:
  1. On the Initial Settings page, specify a combination of Machine Name and Paper Name, then select Edit Chart.
  2. Check the DFE Server Name.

For details, see RICOH Auto Color Adjuster: Installation Guide.
A DFE system that is not guaranteed to operate properly is used.
  • When using Fiery: Check that you are using the system under which normal operation of Fiery is guaranteed.
  • When using the TotalFlow Print Server: Check that you are using the system under which normal operation of TotalFlow Print Server is guaranteed.
When using Fiery, the printer you are using is installed with a system of a version that is not guaranteed to operate properly. Check the version of Fiery Command WorkStation that is installed on the computer.
The password on the DFE does not match the password registered in the database. Check that the password on the DFE matches the password in the database. If the error persists, contact your service representative.
The IP address entered in initial settings might be incorrect. Check the setting. When using Fiery, the DFE IP Address that is registered in Initial Settings ⇒ Add/Edit Chart is specified incorrectly. To check that the DFE IP Address is registered correctly in Initial Settings.
  • On the Initial Settings page, specify a combination of Printer Name and Paper Name, then select Edit Chart.
  • Check that the DFE IP Address is specified correctly.

For details, see RICOH Auto Color Adjuster: Installation Guide.
The calibration setting name entered in initial settings might be incorrect. Check the setting. When using Fiery, the Calibration Set Name is not registered correctly in Initial Settings ⇒ Add Paper. Confirm the calibration set name registered on the DFE, and then check that it matches the Calibration Set Name that is registered in Initial Settings ⇒ Add Paper. For details, see RICOH Auto Color Adjuster: Installation Guide.

To confirm the calibration set name registered on the DFE:

  1. On the Start menu, select Fiery ⇒ Fiery Command Workstation.
  2. Select Server ⇒ Device Center.
  3. Select GENERAL ⇒ Tools ⇒ Calibrator.
  4. Specify Recalibrate, then select Next.
  5. Check the name that is displayed in the Calibration name pop-up menu.

You can also check the calibration set name registered on the DFE by selecting RESOURCES ⇒ Profiles ⇒ Import ⇒ Output ⇒ Calibration in the Device Center dialog, and then specifying a new, unregistered ICC profile.
Either the password or server name entered in initial settings might be incorrect. Check the setting. When using Fiery, the DFE Server Name or DFE Password that is registered in Initial Settings ⇒ Add/Edit Chart is specified incorrectly. To check that the DFE Server Name and DFE Password are registered correctly in Initial Settings:
  • On the Initial Settings page, specify a combination of Printer Name and Paper Name, then select Edit Chart.
  • Check that the DFE Server Name and DFE Password are specified correctly.

For details, see RICOH Auto Color Adjuster: Installation Guide.
Judgement has failed. Please try again from the beginning.Call service if this error message is displayed repeatedly. An incorrect color chart is used. Check that the correct color chart is printed. To check the correct number of the color chart:
  1. On the Initial Settings page, specify a combination of Machine Name and Paper Name, then select Details.
  2. Check the Profiling Chart ID.

For details, see RICOH Auto Color Adjuster: Installation Guide.
The color chart is not scanned correctly. Place the color chart correctly on the machine. For details, see Placing an Original or Color Chart on the Paper Tray.
A malfunction occurred temporarily, and the chart was not scanned correctly.
  • Turn off the power of the machine, and then turn it on again. For details, see Turning the Machine On and Off.
  • Exit Quick Color Adjustment, Color Sample Matching, Colorimetry, and the Settings dialog if they are running, and then start them again from the application menu. If only the application menu is displayed, start the RICOH Auto Color Adjuster again.
Judgement has failed. Please try again from the beginning.Call service if this error message is displayed repeatedly. When you are operating more than one machine, you cannot access the server from a client computer.
  • Check that the computer is connected to the network.
  • Restart Windows on the computer and server.

If the error persists, contact your service representative.
Failed to create the profile. Please try again from the beginning.Call service if this error message is displayed repeatedly. The connection timed out before a profile was created. Restart Windows. When you are using a client computer, restart Windows on the server also.
Another application is using the file with an extension such as IT8 and ICC that is used when creating a profile. Quit all other applications when using Quick Color Adjustment.

If the error persists, contact your service representative.
Failed to scan the color chart. See the troubleshooting information related to the following error message: Failed to scan.
Adjustment will be executed even though the deviation between pages exceeds the alert criteria. The chart was printed on a printer that requires color adjustment. Configure the color adjustment settings of your printer. For details about adjusting the printer settings, see the user manual of your printer.
The threshold value is not specified properly. On the Initial Settings page, select Set Threshold, then increase the threshold value defined by the alert criteria for the deviation between pages. For details, see RICOH Auto Color Adjuster: Installation Guide.

If the error persists, contact your service representative.
Failed to create the profile because the color deviation between pages exceeds the threshold defined by the error criteria. To adjust the image quality, configure the adjustment settings of your printer. If using a RICOH printer, execute the following adjustment: [02 Machine: Image Quality] > [0201 Execute Image Quality Adjustment] > [01: Adjust Image Density]. If using a non-RICOH printer, configure the adjustment settings of your printer to reduce the uneven print density between pages. If the color deviation between pages still exceeds the threshold, use the Set Threshold page to change the value of the color deviation between pages, defined by the error criteria. Then, try again. The chart was printed on a printer that requires color adjustment. Follow the instructions in the message to configure the color adjustment settings of your printer. For details about configuring the printer settings, see the user manual of your printer.
The threshold value is not specified properly. On the Initial Settings page, select Set Threshold, then increase the threshold value defined by the error criteria for the deviation between pages. For details, see RICOH Auto Color Adjuster: Installation Guide.

If the error persists, contact your service representative.
Adjustment will be executed even though the deviation on a page exceeds the alert criteria. The chart was printed on a printer that requires color adjustment. Configure the color adjustment settings of your printer. For details about adjusting the printer settings, see the user manual of your printer.
The threshold value is not specified properly. On the Initial Settings page, select Set Threshold, then increase the threshold value defined by the alert criteria for the deviation on a page. For details, see RICOH Auto Color Adjuster: Installation Guide.

If the error persists, contact your service representative.
Failed to create the profile because the color deviation on a page exceeds the threshold defined by the error criteria. To adjust the image quality, configure the adjustment settings of your printer. If using a RICOH printer, execute the following adjustment: [02 Machine: Image Quality] > [0201 Execute Image Quality Adjustment] > [02: Density Difference: With Fd]. To reduce the color deviation, you can also use the [10 Density Difference Printing: Across Feed] option. If using a non-RICOH printer, configure the adjustment settings of your printer to reduce the uneven print density on a page. If the color deviation on a page still exceeds the threshold, use the Set Threshold page to change the value of the color deviation on a page, defined by the error criteria. Then, try again. The chart was printed on a printer that requires color adjustment. Follow the instructions in the message to configure the color adjustment settings of your printer. For details about configuring the printer settings, see the user manual of your printer.
The threshold value is not specified properly. On the Initial Settings page, select Set Threshold, then increase the threshold value defined by the error criteria for the deviation on a page. For details, see RICOH Auto Color Adjuster: Installation Guide.

If the error persists, contact your service representative.
At least one of the maximum densities of C, M, Y, or K does not meet the alert criteria. The chart was printed on a printer that requires color adjustment. Use the adjustment function of the printer to adjust the toner density of the color or colors that do not meet the alert criteria. The alert criteria are defined on the Set Threshold page. If you are using a RICOH printer, adjust the maximum image density. If you are using a non-RICOH printer, adjust the print density.

For details about adjusting the printer settings, see the user manual of your printer.
The threshold value is not specified properly. On the Initial Settings page, select Set Threshold, then lower the threshold value for the color or colors that do not meet the alert criteria. For details, see RICOH Auto Color Adjuster: Installation Guide.

If the error persists, contact your service representative.
Failed to create the profile because the density of the following value(s) is below the threshold defined by the error criteria: C, M, Y, K. To obtain appropriate print density, configure the adjustment settings of your printer. If using a RICOH printer, execute the following adjustment: [02 Machine: Image Quality] > [0201 Execute Image Quality Adjustment] > [01: Adjust Image Density]. If the print density is still low after executing this adjustment, go to [02 Machine: Image Quality] > [0202 Maximum Image Density] and increase the density of any value that is below the threshold. If using a non-RICOH printer, configure the adjustment settings of your printer so that the density of all the values exceeds the threshold. If the print density is still low, use the Set Threshold page to increase the density of any value that is below the threshold. Then try again. The chart was printed on a printer that requires color adjustment.
    Note:
  • If this error occurs, the error message lists only those values that are below the threshold defined by the error criteria. If all the four values, meaning C, M, Y, and K, are below the threshold, then all of them are mentioned in the error message.
 Use the adjustment function of the printer to adjust the toner density of the color or colors that do not meet the error criteria. The error criteria are defined on the Set Threshold page. If you are using a RICOH printer, follow the instructions in the message to configure the color adjustment settings of your printer. If you are using a non-RICOH printer, adjust the print density.

For details about adjusting the printer settings, see the user manual of your printer.
The threshold value is not specified properly. On the Initial Settings page, select Set Threshold, then lower the threshold value for the color or colors that do not meet the error criteria, according to the error message. For details, see RICOH Auto Color Adjuster: Installation Guide.

If the error persists, contact your service representative.
Failed to scan. An incorrect color chart is used. Check that the correct color chart is printed. To check the correct number of the color chart:
  1. On the Initial Settings page, specify a combination of Machine Name and Paper Name, then select Details.
  2. Check the Profiling Chart ID.

For details, see RICOH Auto Color Adjuster: Installation Guide.
The color chart is not scanned correctly. Place the color chart correctly on the tray of the machine. For details, see Placing an Original or Color Chart on the Paper Tray.
A malfunction occurred temporarily, and the chart was not scanned correctly.
  • Turn off the power of the machine, and then turn it on again. For details, see Turning the Machine On and Off.
  • Exit Quick Color Adjustment, Color Sample Matching, Colorimetry, and the Settings dialog if they are running, and then start them again from the application menu. If only the application menu is displayed, start the RICOH Auto Color Adjuster again.
The paper guides are not set in the correct positions. Align the paper guides with the left and right edges of the paper, leaving no gaps between the paper guides and the paper.
The patches are not printed in the center of the page, therefore the left, top, right, and bottom margins are not equal.
  • Print the patches in the center of the page. The difference between the left, top, right, and bottom margins should be less than or equal to 2 mm (0.08 inches). The same difference should be maintained along the entire left, top, right, and bottom margins.
  • Rotate the color chart 180 degrees on the input tray and scan it again.
    Note:
  • If any other message is displayed, follow the instructions in the message.
Parent topic: Troubleshooting (Quick Color Adjustment)