Unsupported Samples or Color Charts

To avoid paper jams, scan errors, make sure that you use paper in good condition.

Do not place a sample or color chart on the scanner input tray if the paper is in one of the following conditions:

  • Is bound using a staple or paper clip
  • Has a hole, rip, or notch
  • Is bent or wrinkled
  • Is pasted together with another piece of paper
  • Has a piece of adhesive tape or glue on it
  • Has a protruding part such as an index tab or tag
    Important:
  • Placing a sample or color chart in one of the conditions previously mentioned might generate a paper jam, or the scanner might malfunction.

Correct the curl before placing a heavily curled sample or color chart on the scanner input tray. You can scan a sample or color chart that has a curl that satisfies the following condition:Curled chart that can be used

1 7.5 mm (0.3 inches) or less
2 30 mm (3.9 inches) or more
3 On the leading or trailing end of a sample or color chart