Error Messages

Acquisition of display language has failed, so the application will start with English as the user interface language.

• When you start the application for the first time, the language of the operating system is not one of the supported application languages.
• The system failed to load the selected language.
• The last used application language cannot be obtained.

• Make sure that the computer and the server are connected to the network.
• Restart Windows on the computer and the server.

If the error persists, contact your service representative.

Failed to communicate with the server. Check for network problems.

Failed to acquire data from the database. Check that the network connection is active, the server address is correct, and the RICOH Auto Color Adjuster Web Server service is running. Restart the application. If the problem persists, contact your service representative.

Failed to acquire licensing information. Check that the network connection is active, and that the RICOH Auto Color Adjuster Web Server and RICOH Cloud Connector services are running. Restart the application. If the problem persists, contact your service representative.

• The internet or network connection could not be established.
• The required services are stopped.

• Check that the computer is connected to the network and to the internet.
• Make sure that the following Windows Services are running:
  • RICOH Auto Color Adjuster Web Server
  • RICOH Cloud Connector.
  If they are stopped, start them.
  1. In the Windows search box on the taskbar, type services, then select Services from the menu.

     You should see the RICOH Auto Color Adjuster Web Server and the RICOH Cloud Connector listed in the Services dialog.

  2. Right-click the RICOH Auto Color Adjuster Web Server and select Start.
  3. Right-click the RICOH Cloud Connector and select Start.

Failed to connect to the scanner. Check that the USB drivers are correctly installed and the scanner is correctly connected to the computer via two USB cables. Restart the application. If the problem persists, contact your service representative.

• The USB drivers are not properly installed.
• The scanner is not connected to the computer via the two USB cables.
• There is no USB 3.0 cable used.
• The USB 3.0 cable is not used properly to connect the computer to the scanner.
• The USB cables are damaged.

• Make sure that R_AutoColorAdjuster_ENGUSB and R_AutoColorAdjuster_CCDUSB are displayed in the Device Manager application.
  1. In the Windows search box on the taskbar, type device manager, then select Device Manager from the menu.
  2. Expand the Universal Serial Bus controllers section.

     You should see R_AutoColorAdjuster_ENGUSB and R_AutoColorAdjuster_CCDUSB in the list. R_AutoColorAdjuster_CCDUSB is the USB 3.0 controller.

  3. If the problem persists, contact your service representative.
• Check that the scanner and the computer are connected via two USB cables.
• Check that at least one of the USB cables is a USB 3.0 cable that connects the USB 3.0 ports of the computer and scanner.
• Check the health of the two USB cables.
• Restart the RICOH Auto Color Adjuster. If the problem persists, contact your service representative.

Failed to save the IP address and port number for the RICOH Auto Color Adjuster Web Server. Revert to the previous settings by restarting the RICOH Auto Color Adjuster application. If the problem persists, contact your service representative.

• The internet or network connection could not be established.
• The IP address entered in the application settings is invalid.
• The port number entered in the application settings is invalid.
• The RICOH Auto Color Adjuster Web Server is stopped.

• Check that the computer is connected to the network and to the internet.
• Enter the IPv4 address and port number of the server computer in the Server Settings section, and restart the RICOH Auto Color Adjuster. For more information, see Configuring the Server Settings.
• If the RICOH Auto Color Adjuster Web Server is stopped, start it.
  1. In the Windows search box on the taskbar, type services, then select Services from the menu.

     You should see the RICOH Auto Color Adjuster Web Server listed in the Services dialog.

  2. Right-click the RICOH Auto Color Adjuster Web Server and select Start.
• Restart the RICOH Auto Color Adjuster. If the problem persists, contact your service representative.

Failed to save the IP address or port number because at least one of them is invalid. Use a valid IP address and port number. If the problem persists, contact your service representative.

• The IP address entered in the application settings is invalid.
• The port number entered in the application settings is invalid.

• Enter the IPv4 address and the port number of the server computer in the Server Settings section, and restart the RICOH Auto Color Adjuster. For more information, see Configuring the Server Settings.
• If the problem persists, contact your service representative.

Failed to open the application because the previous instance might not have been correctly closed. Restart the application. If the problem persists, contact your service representative.

• After you closed the previous application instance, some processes remained open in the background.

• Restart the RICOH Auto Color Adjuster.
• Restart your operating system.
• If the problem persists, contact your service representative.