When a Message Is Displayed in Machine Settings

Message Cause Resolution and reference

Failed to acquire data.

Failed to acquire data from server, please restart the apps. Call service if this error message is displayed repeatedly.

 Failed to communicate with the server.
  • Check that the computer is connected to the network.
  • Specify the IP address and port number of the server correctly, and restart RICOH Auto Color Adjuster. For more information, see Configuring the Network Settings.
  • When replacing the computer that is used as the server, follow the instructions to install and configure the application. For more information, see Operation Workflow for Computer Replacement.

Acquisition of display language has failed, so the application will start with English as the user interface language.
  • When you started RICOH Auto Color Adjuster for the first time, a language other than English, Japanese, German, French, Spanish, Dutch, or Italian was specified in Windows, or the language setting information could not be obtained.
  • The language setting information when RICOH Auto Color Adjuster was last used cannot be obtained.
 To use Japanese, German, French, Spanish, Dutch, or Italian, select the Language: in the RICOH Auto Color Adjuster screen.
Failed to start the application, please try again. Call service if this error message is displayed repeatedly. The computer cannot connect to the server.
  • Make sure that the computer and the server are both connected to the network.
  • Restart Windows on the computer and the server.

If the error remains displayed, contact your service representative.
Failed to start the application.

Failed to communicate with the server. Check for network problems.

 An error occurred in the database or the computer cannot connect to the server.
Parent topic: Troubleshooting (Machine Settings)