Error and Warning Messages
This section lists some error and warning messages that can appear while using the
Color Sample Matching function, and the solutions for fixing the issues.
Message | Cause | Solution and reference |
---|---|---|
CMYK Source Profile Setting Error | CMYK source in Reprint After Color Matching is not specified. | In CMYK source of Reprint After Color Matching, specify the profile that was specified in the print setting when the document data was printed. For details, see Matching Colors and Creating a Profile. |
Alignment Error | The image that is specified in Original Data cannot be used for color matching. | Color matching is not possible on some images such as an image that is a solid color or a design of line or rotation symmetry. Check that the specified image is supported. For details, see Supported Format of Document Data in Color Sample Matching. |
The scanned document or color sample does not match the image that is displayed in Original Data. | Scan a document or color sample that matches the image that is displayed in Original Data. | |
The area or orientation of the image scanned in Golden Sample and Before Color Matching does not match the area or orientation that is specified in Specify Area of Original Data. | Specify the same image in Specify Area of Golden Sample and Before Color Matching as the image specified in Original Data, and then specify the same area and orientation as the original data. For details, see Specifying the Area and Orientation. | |
Color Matching Error | One or more settings are specified incorrectly. |
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Overwriting [###] is prohibited. [###] stands for a pre-installed file name. |
You specified a file name that is the same as the name of a pre-installed file in CMYK Source of Reprint After Color Matching. | The pre-installed files cannot be overwritten.
Specify a different file name. |
Deleting [###] is prohibited. [###] stands for a pre-installed file name. |
You tried to delete a pre-installed file in CMYK Source of Reprint After Color Matching. | The pre-installed files cannot be deleted. |
File Selection Error Failed to open [###]. Either the color space is not supported or the file has been corrupted. [###] stands for a file name. |
A file whose color space is not CMYK is specified in CMYK Source of Reprint After Color Matching, or the specified file is corrupted. |
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File Selection Error Failed to open [###]. Either the file format is not supported or the file has been corrupted. [###] stands for a file name. |
A file that cannot be used is specified in Original Data, or the file is corrupted. |
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Character Type Error | A non-single byte alphanumeric letter in the file name is entered when saving the profile. | Use single-byte alphanumeric letters only when changing the file name. |
Reached Upper Limit | A color sample or document whose number of pages exceeds 15 is scanned. | The maximum number of pages in a color sample or document that can be scanned is 15. To delete the images that are already scanned, switch to the image to delete in Original Data, and then select Delete in Golden Sample or Before Color Matching. |
Raster Image Process Error | The PDF format is not valid. | Use a valid PDF format.
If the error persists, contact your service representative. |
File or folder name includes invalid characters. Change the file or folder name and try again. |
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Change the file or folder name so that it does not use old Chinese characters or characters that do not exist in the Shift-JIS code. |