File not found errors occur when files exist

This section is not applicable to Windows. If a job goes into an error state and you see File Not Found errors when the files actually do exist, you might need to increase your system setting for the maximum number of open files.

The system setting for the maximum number of open files prevents an uncontrolled process from taking over your system, but the AFP Support and PDF Document Support features might need a higher limit if you are running jobs with many documents. Changing the open file limit lets the AFP Support and PDF Document Support features use more system resources.

To change the open file limit:

  1. Log in to your system as the root user.
  2. For your Linux operating system, open the file: /etc/security/limits.conf
  3. Find the line in the file that sets the open file limit. For example, on a Linux system it might look like this: aiw1 - nofile 4096.
    If the line does not exist, add it in the next step.
  4. Edit the line, or add a new line if needed, to set a higher limit. This example sets the limit to 15,000 on Linux: aiw1 - nofile 15000.
    Check with your system administrator to determine a reasonable upper limit for the number of open files.
  5. Log out as root and log in to make the change take effect.
Parent topic: Problems with document processing