Troubleshooting

If you encounter problems while you are working with RICOH ProcessDirector Plug-in for Adobe Acrobat, you might be able to use these topics to help solve them.

In this section:

  1. Determining the plug-in version
    About information includes the version number of RICOH ProcessDirector Plug-in for Adobe Acrobat that you currently have installed.
  2. Page groups do not display correctly
    When page groups based on repeated text do not display as you expected in the Page Group Navigator, you have not correctly selected or specified the text for the page group.
  3. You do not see markup on the correct pages in Preview
    Preview shows markup based on the Production Intent property value in Preview Preferences.
  4. Text selections show small boxes instead of text
    If you select text in a PDF file (for example, if you select text for a page group or document property) and the text you selected is represented by small boxes, your PDF file might be malformed. You cannot enhance a malformed PDF file using RICOH ProcessDirector Plug-in for Adobe Acrobat.
  5. Fonts, images, or other resources are missing
    Your PDF files, for both RICOH ProcessDirector Plug-in for Adobe Acrobat and RICOH ProcessDirector, must embed all their resources, including fonts and images.
  6. Fields in the RICOH ProcessDirector Plug-in for Adobe Acrobat cut off values
    Monitors with a very high resolution and certain display settings can cause problems in the way information is displayed.
  7. Document properties are missing
    If you do not see the Document Property option in the Go to list in the RICOH ProcessDirector viewer, check to ensure you have a step based on the IdentifyPDFDocuments step template in your workflow. That step extracts document properties from a PDF file using the control file you generated from RICOH ProcessDirector Plug-in for Adobe Acrobat.
  8. Media options are missing
    If you do not see RICOH ProcessDirector media objects on the Paper substitution list when you are defining media options, RICOH ProcessDirector Plug-in for Adobe Acrobat does not have a current list of RICOH ProcessDirector media objects.
  9. A font is not on the list when you add text to a PDF file
    When you add text to a PDF file, the font list should include all fonts available to Adobe Acrobat except for fonts that do not permit embedding in PDF files.
  10. Fonts with alternate letter forms do not display correctly
    This version of RICOH ProcessDirector Plug-in for Adobe Acrobat does not support alternate letter forms, including ligatures, swashes, and letter forms that vary according to where they appear in a word. Right-to-left languages, such as Hebrew and Arabic, are rendered incorrectly.
  11. QR barcode does not print Japanese data
  12. Error message tells you to check memory settings
    If you are working with a large PDF source file and an error message tells you to check memory settings, you might need to increase the RICOH ProcessDirector Plug-in for Adobe Acrobat memory allocation.
Parent topic: Using RICOH ProcessDirector Plug-in for Adobe Acrobat