Problems with Avanti Slingshot Connect

These topics describe some of the issues that may arise while using the Avanti Slingshot Connect feature.

In this section:

  1. The system is not receiving information from Avanti Slingshot
    When RICOH ProcessDirector is not receiving information or data from Avanti Slingshot, check your system setup, firewall settings, or job settings.
  2. The system cannot find a data file for a job received from Avanti Slingshot
    If a job exported from Avanti Slingshot goes into an error state and you see message AIWI6126E, RICOH ProcessDirector did not receive a valid PDF file with the JDF job ticket from Slingshot.
  3. Avanti Slingshot does not create orders for jobs in RICOH ProcessDirector
    When Avanti Slingshot does not create orders for jobs in RICOH ProcessDirector, your CreateOrderInSlingshot step, proxy server (if any), or Slingshot system is not set up correctly.
  4. Avanti Slingshot is not receiving job information from RICOH ProcessDirector
    When Avanti Slingshot is not receiving job information or data from RICOH ProcessDirector, you might need to check your system setup between RICOH ProcessDirector and Avanti Slingshot.
  5. Slingshot costs are incorrect
    If Slingshot costs and milestones based on information received from RICOH ProcessDirector are incorrect, the Slingshot cost center and Slingshot Milestone status properties might not be set up correctly.
Parent topic: Problems