Reports database connection issues

For temporary troubleshooting purposes, set the IPV4 local connections to allow address 0.0.0.0/0. This setting allows all IP addresses to connect. If the business intelligence tool can connect with that setting, you can figure out which specific IP addresses need to be added to the allowed list in pg_hba.conf.

To determine whether the database is listening on the port:

1. Open a command line and type: netstat -an

   A list of open ports is displayed.

2. Check the list for the port specified on the Database Settings page.

If the database is not listening on the port, stop and restart the PostgreSQL database. The sample commands listed below use the default values from the Database Settings for the user name, password, and port number. If you changed any of those values, use your values in the command.

1. Stop the database:

   • On a Windows server:

     • \aiw\aiw1\bin\postgresql\Windows\pgsql\bin\pg_ctl stop -o "-p 5432" -U rpdreports -P testpassword -D \aiw\aiw1\data -l \aiw\aiw1\trace\postgres.trace

       or

     • <RPD Install Directory>\PostgreSQL\bin\pg_ctl stop -o "-p 5432" -U rpdreports -P testpassword -D \aiw\aiw1\data -l \aiw\aiw1\trace\postgres.trace

   • On a Linux server:

     • /aiw/aiw1/bin/postgresql/Linux/pgsql/bin/pg_ctl stop -o "-p 5432" -U rpdreports -P testpassword -D /aiw/aiw1/data/ -l /aiw/aiw1/trace/postrgres.trace

       or

     • /usr/pgsql-14/bin/pg_ctl stop -o "-p 5432" -U rpdreports -P testpassword -D /aiw/aiw1/data/ -l /aiw/aiw1/trace/postrgres.trace

2. Start the database:

   • On a Windows server:

     • \aiw\aiw1\bin\postgresql\Windows\pgsql\bin\pg_ctl start -o "-p 5432" -U rpdreports -P testpassword -D \aiw\aiw1\data -l \aiw\aiw1\trace\postgres.trace

       or

     • <RPD Install Directory>\PostgreSQL\bin\pg_ctl start -o "-p 5432" -U rpdreports -P testpassword -D \aiw\aiw1\data -l \aiw\aiw1\trace\postgres.trace
     Note:
     • On Windows, running the database command can be unreliable. To see whether the database started, log in to RICOH ProcessDirector and click the Administration tab. Open Reports ⇒ Database Settings.

       If the page reports that the database is connected, the command worked correctly. If the page reports that the database is not connected, click the switch to enable data collection. RICOH ProcessDirector starts the database for you.

   • On a Linux server:
     • /aiw/aiw1/bin/postgresql/Linux/pgsql/bin/pg_ctl start -o "-p 5432" -U rpdreports -P testpassword -D /aiw/aiw1/data/ -l /aiw/aiw1/trace/postrgres.trace

       or

     • /usr/pgsql-14/bin/pg_ctl start -o "-p 5432" -U rpdreports -P testpassword -D /aiw/aiw1/data/ -l /aiw/aiw1/trace/postrgres.trace

• Check for firewalls or other network issues.
• If no other network issues exist, reboot the server that holds the database.