If a Message Appears

This section explains essential messages. If you encounter a message that is not explained in this section, follow the instructions in the message. If the problem persists, check the message and message code, and then contact your service representative.
Note: In the tables below, the code displayed after the text of the message is a unique identifier for the message. The codes displayed in the Message code column identify the specific context of the error and possible solutions.

Creating and opening jobs

Message

Message code

Action and reference

Failed to create a new job. (101019)

Failed to incorporate original file / scanned data {0} into job. (101026)

2020900015

Make sure that you have sufficient privileges to read the specified file.

2020302111

See Supported File Formats, and make sure that this application supports the file format.

2020302112

Make sure that the image file size and resolution are supported or that the X and Y resolutions of the image are the same.

For details about the supported image sizes, see Supported Image Formats and Image Sizes.

2020700003

If there is insufficient free space on the hard disk, increase the amount of free space. See the Setup Guide for details about the required amount of hard disk space.

Failed to update the preset information. (106010)

2000200102

A new folder could not be created.

Check the following, and then specify a folder that is valid:

  • Do you have sufficient privileges to access the specified folder?

  • Did you specify a read-only folder? (For example, a folder on a CD)

PDF conversion by the TotalFlow PDF driver failed.

 
  1. See Supported File Formats, and make sure that this application supports the file format.

  2. If the TotalFlow PDF driver settings have been changed, reinstall the TotalFlow PDF driver. For details, see the Setup Guide.

  3. If the problem could not be resolved in Step 1 or Step 2, the file might be corrupt. Check whether the file can be opened in the application that was used to create it.

Scanning has been canceled. (107003)

 

If scanning was not canceled and this message appears, repeat the scanning.

Cannot scan. Verify the scanner connection and driver settings.

 
  • Make sure that TotalFlow Prep supports the scanner driver.

    For information on the supported drivers, see the Printer Connector Readme file.

  • Make sure that the scanner driver is configured correctly.

    For information on the driver installation and configuration procedure, see the documentation for your drivers.

  • Make sure that the scanner is connected to the network and ready to use.

Job information unavailable. (101007)

Thumbnails are unavailable. (104001)

 

There might have been insufficient memory to process the document. If memory was insufficient, exit other applications.

The password is incorrect. Try again. (101006)

 

Make sure that you specify the correct password for the file.

Cannot start TotalFlow Prep because another TotalFlow Prep instance is already running.

 

Restart TotalFlow Prep to fix the problem.

Printing and printers

Message

Message code

Action and reference

Failed to print the job. (101041)

Failed to create a new job. Failed to assign device to the job. (101022)

Failed to create a new job. Device capability information unavailable. (101023)

Device capability information unavailable. (101011)

Failed to connect with the device. (202038)

Failed to create the job. Unknown error. (101018)

2000400110

2000400114

2000600105

2000400144

2000400133

2000400117

2000400156

Check the following:

  • Is the printer turned on?

  • Is the printer connected to the network?

  • Did an error occur on the printer?

Device capability information unavailable. (101061)

Device capability information unavailable. (101011)

An HTTP error has occurred. (101012)

An HTTP error has occurred. (101055)

Failed to add the printer. The device is not supported. (102021)

Failed to add the printer. Cannot access the printer. (102023)

Failed to update the printer connection settings. (102009)

Failed to update the printer information or its connection settings. (102011)

Failed to add the printer. Make sure that the printer information and connection settings are correct. (102025)

The printer status is unknown. (101058)

Failed to open the job. The printer status is unknown. (101010)

2000400109

2000400134

  • Make sure that the connection settings you specified when you added the printer are correct.

  • Click Printer Management on the Settings menu to view connection details and status information for registered printers. Click Edit button, the Edit button, next to a printer to view or edit its settings.

    For details about a specific setting, click the Help button to display the on-screen field help.

  • Make sure that the printer model is supported. See the Printer Connector Readme for more information.

2000400114

2000400115

The connection to the server on which TotalFlow Production Manager is installed might have failed.

Check the following:

  • Is the server turned on?

  • Is the server connected to the network?

  • Did TotalFlow Production Manager start correctly? If not, try restarting the server.

  • Can you print from TotalFlow Production Manager?

An HTTP error might occur because the system load increases temporarily when TotalFlow Prep sends jobs to TotalFlow Production Manager. Wait for the system load to decrease and try sending the jobs again.

2000400102

2000400132

2000400144

Check the following in TotalFlow Production Manager:

  • Does an appropriate workflow exist in TotalFlow Production Manager?

  • Is the workflow associated with a physical printer?

  • Can you print from the physical printer that is associated with TotalFlow Production Manager?

For more information, see the TotalFlow Production Manager documentation.

2000400128

2000400130

Make sure that an error has not occurred on the printer.

If Failed to update the printer connection settings. appeared, check all registered printers.

2000400103

When all printing has finished on the specified printer, perform the operation again.

Editing jobs in the browser version of TotalFlow Prep

Message

Message code

Action and reference

Failed to open the job. Unknown error. (101000)

Failed to open the job because the file is not valid. Unknown error. (101001)

Failed to open the job. The file might be corrupt or the file type might not be supported. (101002)

Failed to establish a session with the service. (100002)

2000024103

2021217104

2021217106

2000900101

2000900102

Cannot obtain the JDF file from TotalFlow Production Manager or TotalFlow Print Server. The JDF file might be corrupt or the file type might not be supported.

  • Make sure that TotalFlow Production Manager or TotalFlow Print Server is configured correctly.

  • Make sure that you have sufficient privileges to access the file.

  • Make sure that the TotalFlow Prep version is compatible with the version of TotalFlow Production Manager or TotalFlow Print Server.

Failed to retrieve the printer information from TotalFlow Production Manager or TotalFlow Print Server. (102015)

2000024102

2000000107

Cannot obtain the device capabilities from TotalFlow Production Manager or TotalFlow Print Server or the file might be corrupt.

  • Check that the full computer name of TotalFlow Production Manager can be resolved to an IP address.

  • Make sure that TotalFlow Production Manager or TotalFlow Print Server is configured correctly.

Failed to send the job to the application. Unknown error. (101037)

2000024104

Before sending a job, TotalFlow Production Manager or TotalFlow Print Server is stopped.

Restart TotalFlow Production Manager or TotalFlow Print Server, then edit and save the job again.

Failed to connect with the server.

2000000001

While editing a job, the TotalFlow Prep service is stopped.

Restart the TotalFlow Prep service and try again.

Failed to terminate the session with the service. (100003)

(This message is not displayed on the TotalFlow Prep user interface but returned to TotalFlow Production Manager or TotalFlow Print Server.)

2000900103

The browser user interface has closed abnormally.

Reopen the browser user interface and make sure that it is working properly.

An unknown error has occurred. (300000)

 

The connection to TotalFlow Production Manager or TotalFlow Print Server might have failed.

  • Make sure that TotalFlow Production Manager or TotalFlow Print Server is configured correctly.

  • Check the internet connection.

  • Make sure that all the required services are running.

Saving jobs

Message

Message code

Action and reference

Failed to save the PDF file. (101040)

Failed to save the job as RJF. Unknown error. (101036)

2000600001

  • Make sure that the length of the absolute path is 260 characters or less.

  • Make sure that the folder where you want to save the file is not read-only.

Other issues

Message

Message code

Action and reference

Preferences information unavailable. (105003)

Failed to update the preferences information. (105004)

2090400105

  1. Restart your computer.

  2. If the problem could not be resolved in Step 1, the settings file might be corrupt.

Unable to connect to RICOH TotalFlow Prep Service. Make sure that the service is started and try again.

 

The TotalFlow Prep service or Printer Connector service might not have started yet after the system reboot. Make sure that the services are started and try to open the application again.

An unknown error has occurred. (300000)

 

If this error occurs when you click the Refresh preview or Apply to PDF buttons on the Advanced Imposition screen, verify the advanced imposition settings specified for the job:

  • Make sure that the selected layout and profiles are valid and that they are compatible with the rest of the settings.

  • Make sure that all the required files, such as layouts, mark profiles, banner profiles, barcode profiles, and signature profiles, are available in the correct locations.