Upgrading application servers

When you upgrade RICOH ProcessDirector, we recommend upgrading your application servers to the same code level.
The application server installer is provided on the base product media (ISO file or DVD). Make sure you have access to that media before you start.
To update an application server:
  1. Log in to the Windows system as the user that RICOH ProcessDirector runs under.
  2. Disable any antivirus software running on the system.

    During the install process, various archive files (ZIP, JAR, and EPK files) are copied to your server. Then, the contents are extracted and moved to the correct directories on your system. Antivirus tools usually lock and scan files extracted from archives.

    While the lock and scan process is generally fast, the installation program runs faster. If the installer tries to unpack and move files before the scan is complete, installation errors occur and can be difficult to recover from. Disabling your antivirus software during the install process prevents these types of errors.

      Note:
    • Microsoft Defender Firewall and Microsoft Defender Antivirus are separate programs. You must disable Microsoft Defender Antivirus. Turning off Microsoft Defender Firewall does not prevent the installation issues described.
    • Microsoft Defender Antivirus must be disabled; passive mode is not sufficient to prevent install errors.
  3. Set up exceptions within your antivirus software.

    If you cannot deactivate your antivirus software entirely, excluding some directories from scans can reduce the possibility of installation errors. In addition, most antivirus software affects the function of databases. The software sometimes quarantines files that databases use, causing operation errors. Setting up these exclusions now prevents those errors after RICOH ProcessDirector is installed.

    Set up exceptions for these paths:

    • C:\aiw\aiw1
    • C:\Program Files\Ricoh\ProcessDirector
    • The drive letter that you used to mount the /aiw filesystem from the primary server
  4. Stop the application server service.
    • If you run the application server as a service: Open the Windows Services control panel, and find the Ricoh Process Director Application Server service. Right-click and select Stop.
    • If you do not run the application server as a service: Use the Stop application server link in the RICOH ProcessDirector start menu folder.
  5. Mount the base product ISO file or insert the DVD in the drive.
  6. Use Windows Explorer to view the contents of the media and find appserver\setupIPPDs.exe.
  7. Double-click setupIPPDs.exe to start the installer.
  8. In the installer, do these steps:
    1. Select the appropriate language and click OK. You see a welcome window for the installation program.
    2. Review the information presented in each window and click Next until you reach the Choose installation folder window. Choose the directory where the application server was installed before and click Next.
        Note:
      • You cannot choose a directory with international characters (such as á, É, î, ñ, ô, ß) or double-byte characters anywhere in the directory path.
    3. Enter the drive letter that you used to mount the /aiw filesystem from the primary server.
      For example, to connect to the J drive type J:
    4. Click Next.
    5. In the Preinstallation summary window, review the information and click Install.
    6. Restart the computer to complete the installation.
  9. When the system restarts, log in using the user ID that the RICOH ProcessDirector service runs under.
  10. Start the application server. Use the Start application server link in the RICOH ProcessDirector start menu folder.
  11. To make sure that the application server is connected to the primary server, log in to the RICOH ProcessDirector user interface and click Administration ⇒ Objects ⇒ Servers to verify that the Connection status column contains Connected.
  12. If the application server is not connected to the primary server, see the Application server does not connect troubleshooting topic in the RICOH ProcessDirector information center. Click Help from the top task bar of the RICOH ProcessDirector user interface to see the information center.
Parent topic: Upgrading