Installing the base product (automated mode)

Before you begin, make sure that you have verified all the prerequisites for your configuration as listed in Planning for installation and Preparing the primary computer for installation. Also make sure that you have created an installer response file as described in Creating an installer response file.

    Note:
  • On Red Hat-derived operating systems, CD and DVD drives are configured to mount automatically. However, drives that are automatically mounted are often set up so you cannot run programs from the media, including installation programs. You must unmount the drive and mount it again before you can start the installation program. You must remount the drive for every CD or DVD that you insert.
  • During the installation, the RICOH ProcessDirector license files are copied to the /opt/infoprint/ippd/base/license directory.
  • To start the installation program in automated mode, you must log in as the root user.

    However, if you use a configuration management program such as Ansible, you can log in as a different user. The configuration management program must have root access, but the user who logs in does not.

To install the base product in automated mode:
  1. Log in as the root user.
      Important:
    • You must log in as a user with UID 0. If you must log in as a different user, you can use sudo su - or su - to become the root user. However, do not use sudo or the su command in any other way to become the root user.
  2. Open a command line and enter this command to make sure you are in the root directory:
    • cd /
  3. If you are installing from a DVD:
    1. Insert the base product DVD in the drive.
    2. To determine the name of the mount point, enter:
      • ls /media
      On some systems, the name of the mount point is the same as the name of the CD or DVD.
        Note:
      • If you are using a Red Hat or Rocky Linux system, the drive might mount automatically. However, drives that are mounted automatically on those systems are set up so that you cannot run programs from the media. You must unmount the drive and mount it again with the exec option before you can continue. You can use this command:

        mount -t iso9660 -o remount, exec <mount_point>

        You must remount the drive for every CD or DVD that you insert.

    3. Mount the drive, if necessary. Enter:
      • mount /media/mount_point
    4. Change directories so you can see the contents of the DVD. Enter these commands:
      • cd /media/mount_point
      • cd linux
    5. Continue with step .
  4. If you are installing from an ISO file:
    1. Follow the instructions in Mounting an ISO file.
    2. Change directories so you see the contents of the ISO file, then open the linux directory.
  5. To start the installer, enter:
    ./setupIPPD.bin -f path_to_response_file
    The installer runs without intervention. No messages appear in the command window to provide status. The command line returns either when the install completes successfully or when it encounters an error.

    A successful installation requires at least 15 minutes to complete and could last much longer. If the command line returns in under five minutes, an error has likely occurred.

  6. When the command line returns, determine whether the install was successful or an error occurred.
    1. Open the install summary file, located here: /opt/infoprint/ippd/logs/installer/summary.log
        Note:
      • If the file doesn't exist, the install process likely failed in prerequisite checking. Continue with step.
    2. Look at the last line of the file. If the installation completed successfully, the last line includes this text: 
      RICOH ProcessDirector system activation complete. Return code: 0.

      • If the installation was successful, continue with step
      • If the last line is different, review the summary for information about errors. If you see an activation error, contact Software Support.

    3. Open the prerequisite report, located here: /opt/infoprint/ippd/logs/installer/prereq.out
      This file shows the results of the prerequisite checker, which runs as part of the installation. If the file reports prerequisite issues, fix them and run the installer again.
    4. Check the entries in the response file.
      Make sure all the values use correct spelling and upper/lower case letters. Try to run the installer again (step ).
    5. If the install fails for a second time, contact Software Support.
  7. If you installed from a DVD, eject the disc.
  8. Reboot the system.
  9. Continue with Logging in for the first time.
      Note:
    • Your software installs in trial mode. The trial license expires after 60 days. For more information about obtaining and installing license keys, see Downloading and installing license keys.
Parent topic: Installing