Troubleshooting

If you encounter problems while you are working with TotalFlow Production Manager, you might be able to use these topics to help solve them.

In this section:

  1. RICOH TotalFlow PM service Does Not Start
  2. Cannot Access TotalFlow Production Manager
    If remote computers cannot access TotalFlow Production Manager, there are several possible reasons.
  3. Cannot Install a Higher Version of TotalFlow Production Manager
    If you cannot install TotalFlow Production Manager, there are several possible reasons.
  4. Cannot upload files
    If you are trying to upload files for submission or for a transform operation, make sure that the files are within the size, type and format requirements.
  5. Job Submission Session Stopped with Job Properties Editor Error
    If a TotalFlow Production Manager Job Submission session stops unexpectedly there are several possible reasons:
  6. Cannot Communicate with Printer Device
    If TotalFlow Production Manager cannot communicate with a printer device using SNMP, the printer properties that indicate the print and finishing options might not be correct. As a result, jobs might be assigned to printers that cannot print them correctly.
  7. TotalFlow PM PDF Print Driver not able to communicate with the server
    TotalFlow PM PDF Print Driver cannot receive jobs from TotalFlow Production Manager if HTTPS is enabled on the TotalFlow Production Manager server.
  8. Cannot Enable Workflows
  9. Cannot View Job Status
    If both a Job Ticket printer and a Passthrough printer represent the same printer device, you might not be able to view the status of jobs assigned to the Job Ticket printer when the Passthrough printer is processing a large job.
  10. File Names or Job Names Are Displayed or Printed with Wrong Characters
    If a file name or job name uses characters that are not available in the fonts installed on the TotalFlow Production Manager server, those names are illegible in the user interface.
  11. Input Files with Errors
    If the input files that a workflow receives have errors, you see error messages in the workflow log.
  12. Japanese Values Are Not Saved
    The TotalFlow Production Manager user interface does not support Unicode supplementary characters (code points from U+10000 through U+10FFFF). This range includes some rare Japanese characters. If you enter a value that includes supplementary characters, TotalFlow Production Manager cannot save it.
  13. Job Input Values Are Automatically Corrected
    You might see this error message when you view the properties of jobs that have been migrated from TotalFlow PM 1.0.2 or earlier: The input values are not valid. The values have been automatically corrected. Verify the displayed results before saving the changes.
  14. Job Properties Are Not Updated
    If two users on different client computers change properties of the same job at the same time, one of the changes might not be done.
  15. Total sheets is 0
    If the size of a job that was submitted from an FTP server to a workflow that uses the hot folder protocol is 0, the workflow might not have been able to determine when the input file was completely submitted.
  16. Jobs Are Displayed or Printed with Wrong Characters
    In order to preview and print a job correctly, TotalFlow Production Manager needs to access the fonts that the job uses.
  17. Jobs Are Not Scheduled to Print
    If a job that is not in the Error progress category is not scheduled to print, check the values of the Paper settings job property.
  18. Jobs or Input Files Cannot be Deleted
    If you cannot delete a job or delete the job's input file from a workflow, the job might be in the hold queue of a printer with the EFI Fiery controller option.
  19. Jobs Print Out of Order
    It might be because more than one TotalFlow Production Manager printer represents the same printer device
  20. Jobs Are in Printing State for Too Long
    If some jobs remain in printing state for too long, there are several possible reasons.
  21. Job is Rejected with PitStop Server Error
    When you print a job file through a workflow that contains the External Preflight activity, the job might get into error state with the error message: AIWI6073E: The job finished with error return code {1}.. AIWI0017I 349: Job x was rejected because PitStop Server is not allowed to run.
  22. Wrong Local Profiles are Shown in Preflight Database
  23. Messages Are in Different Language from User Interface
    Most messages are in the language of the TotalFlow Production Manager user interface, but under certain conditions some may be in a different language.
  24. Paper Is Not Available for Mapping
    If the paper that you want to map to an input tray is not listed in the Input Tray Settings dialog, you must add it to the list of supported papers for the printer.
  25. Performance Problems
    TotalFlow Production Manager has been tested with up to 2,500 stored jobs and 750 active jobs at one time. However, if you submit the maximum number of jobs, performance might be slow. To improve performance, submit fewer jobs and let them finish printing before you submit another group of jobs.
  26. User Interface Does Not Respond After Dialog Is Closed
    When you open a dialog from the TotalFlow Production Manager user interface, the user interface page in the background is grayed out.
  27. The Browser Does Not Respond
    When you access TotalFlow Production Manager user interface from any browser and it becomes unresponsive, close the browser, then open it again.
  28. Print Dialog Does not Synchronize with Job Properties in TotalFlow PM PDF Print Driver
    When you submit a PDF file from an external application through TotalFlow PM PDF Print Driver and then modify the number of copies in the Job Properties for Printer dialog in TotalFlow PM PDF Print Driver, the value you set for the number of copies might not change in the Print dialog of the external application.
  29. Print Dialog Settings are Modified in TotalFlow Production Manager
    When the Number of copies in the Print dialog of an external application is higher than 1 and you submit the job through TotalFlow PM PDF Print Driver, that might cause the job settings to convert in TotalFlow Production Manager into one copy with multiplied pages.
  30. Print Entire Workbook option creates multiple jobs
    When you modify an .xls file properties in Job Properties for Printer dialog, then submit the file through TotalFlow PM PDF Print Driver, the new values might not apply to all file sheets.
  31. Troubleshooting the Properties for Job Dialog
Parent topic: User's Guide