When a Paper Jam Occurs

Open the front door of the machine, and remove the paper when Open the cover and remove original document/chart inside. is displayed on the computer.

    Important:
  • Do not turn off the machine when removing paper.
  • To remove paper, hold the left and right ends of hands, and pull on the paper evenly.
  • Be careful not to rip the paper and leave small pieces of it inside the machine when removing jammed paper. If small pieces are left inside the machine, a paper jam or malfunction might occur.
  • If the paper is torn, put pieces together like a jigsaw puzzle, and make sure that you have all pieces. If one or more pieces is missing, it might be left inside the machine. Consult your service representative.
  • If the message persists even after removing the jammed paper, check that there is no other paper jammed inside the machine.

In this section:

  1. Removing Jammed Paper
    Open the front door of the machine, and then follow the instruction described below to remove the jammed paper. The instructions are also printed inside the front door of the machine.
Parent topic: Quick Guide