Paper Jams

Open the front door of the scanner and remove the paper inside if the following message is displayed: Open the door and remove the document inside.

The instructions for removing jammed paper are printed inside the front door of the scanner. For more information, see RICOH Auto Color Adjuster: User Guide.

    Important:
  • Keep the scanner powered on while removing jammed paper.
  • Gently pull the jammed paper out evenly and slowly to avoid tearing.
  • When removing jammed paper, avoid tearing it, as small pieces left inside the scanner can cause another paper jam or lead to malfunction.
  • If the paper tears, reassemble the pieces to ensure none are missing. Missing pieces might remain inside the scanner and cause issues. If you cannot find all pieces, contact your service representative.
  • If the message persists after removing the jammed paper, check for any remaining paper inside the scanner.

Parent topic: Troubleshooting